Shipping Information

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means we have received your order and pre-authorized your credit card. We immediately reach out to our suppliers to confirm your item is in stock and available for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and contact you by email. If your item is available for immediate shipment (within 5 business days), we will process the charge and submit the order.

Free shipping on residential orders over $100 — continental US only. Alaska and Hawaii excluded.

Order Shipment

If your order is in stock and your credit card is processed, it will ship within five business days from the date of your order. You will receive tracking information within 24 hours of your order leaving the warehouse, sent to the email address you provided at checkout. If you do not receive tracking information within six business days, please contact us at info@purewaterguys.com.

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it when signing for delivery. If your item(s) arrive damaged, send photos to info@purewaterguys.com and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a $30 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card used when placing your order.

*Shipping charges may apply to certain oversized or overweight products, or items requiring freight shipping.

Contact Us

📞 866-560-9808
✉️ info@purewaterguys.com
🕐 Mon–Fri, 8am–6pm MST